⚠️ Extremely Disappointing Experience with LOONGSHEEN Shandong
I purchased a crane from LOONGSHEEN Shandong for approximately €14,000. Upon arrival, the machine was leaking hydraulic oil from multiple areas, revealing serious manufacturing and quality control defects.
The crane required several thousand euros in repairs just to reach basic working condition. Despite submitting two refund claims, the supplier only offered to send a replacement hydraulic pump, which has never been delivered.
The sales representative Anna initially handled the transaction, but when problems arose, she shifted all responsibility to her colleague Robert. Robert did make genuine attempts to assist, but it was clear that his efforts were not supported or tolerated by the company’s management.
Instead of taking responsibility for the factory issues, LOONGSHEEN Shandong tried to blame the buyer and offered only $700 in compensation, which is completely unreasonable considering the total repair costs.

サプライヤーからの回答:
The gentleman's improper operation caused the machine malfunction. Knowing this, we still sincerely offered $700 in compensation, but he seemed to want more. We had already done our best.
09 Nov 2025